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Had a problem with the item, sent an email to customer support, and had a fast response from Karen, who addressed the problem immediately and was extremely pleasant! and requested that a replacement be sent out the same day.
I purchased several items from these people, and shipping took longer than usual (thanks, Royal Mail). But Charlie on their assistance crew was fantastic! Going above and above, and even sending out a complimentary present as an apology! And with monitoring! Despite the postal issue, I will give it 5 stars. Charlie was excellent, and I will certainly order from him again.
It was simple for me to select my goods and then pay online. My well-packed gift arrived on time, and I am satisfied with the contents.
Excellent sex toys. The refund and exchange process was really professional and painless. A free prepaid stamp is provided. Just save the package boxes in case of a return.
Tracked delivery as promised..... one day later than expected owing to Royal Mail, not Forthecloset. The product is precisely as described, and the email contact regarding packaging, shipping, and tracking was flawless.
The customer service was absolutely amazing. Very helpful staff and friendly and made me feel more comfortable to speak freely with what I wanted.
My original order was lost by Royal Mail, but Claire at Customer Service quickly arranged a replacement order within 24 hours of my contacting the Forthecloset website about the matter. Excellent customer service that was attentive to my requirements, polite, and efficient. Based on my experience, I would strongly suggest the Forthecloset website.
Great company,delivery is fast and the issue I had was sorted really quickly with great communication.
Excellent service! On a Sunday afternoon, I ordered a product. I couldn't get the new customer discount to work, so I wrote support, and Maxine responded the same day, resolving the issue and applying the right discount for me, and resolving everything! By Tuesday, the product had arrived with full tracking! 10/10 for Forthecloset, and 10/10 for Maxine!
When we spoke over the phone, the personnel was quite helpful, and the things I got arrived fast and precisely as stated.
Easy to order, stuff arrived swiftly, and email was kept up to date.... wonderful quality, would highly recommend
Excellent customer support. We needed a replacement toy, and it was delivered right away.
I discovered what I was seeking for at a reasonable price. All of my purchases were of good quality. Shipping was reasonable and fast.
Your website and products have discrete packing, affordable prices, and helpful starter guidelines. Many of the things were of excellent quality, and I want to purchase more in the future.
Fast delivery and excellent product! I received a small present with my transaction, which both my girlfriend and I enjoyed!
The things are high quality and reasonably priced. Delivery is timely and discreet.
I had a problem with a product, and when I contacted forthecloset, they were quite helpful in resolving the problem.
Both outfits fit as described and were of fantastic quality, and the orgasm I received with the wand beyond my expectations.
I am pleased with your services. You are professional in all you do for the people you serve. Many congratulations!!
I like the discrete packaging, the good value lingerie, and the helpful portions that describe how to use various things.
